What does it mean to honor those you serve? Wikipedia talks about honor being an abstract concept entailing a perceived quality of worthiness and respectability that affects both the social standing and the self-evaluation of an individual or corporate body.
As a Go-Giver coach I talk about adding value to not only to your customers, but to everyone you come into contact with. Being a “Go-Giver” is having the mindset of giving. That’s right giving. I’m not talking about giving away whatever product or service it is that you sell; I’m talking about giving value to the people who are important to your business. Your customers – Your employees – Your vendors. After all, it doesn’t matter what your product or service is; you are in the people business. Without them you will soon find yourself out of business.
So how do you provide value to these people? You serve them. Start your day off by thinking of ways to place other people’s interests first by providing value, by serving them, by honoring them. It’s about respecting the people you come into contact with. It’s having the belief that by treating those you meet fairly, and with integrity, they’ll do the same to you. If you fail to honor the people who do business with you, they’ll take their business elsewhere. You need to understand that it is a privilege to serve others, not just your job. Honoring people is about holding yourself to a higher level of conduct even though it might be inconvenient or unprofitable to do so at the time.
How do you honor those around you? You honor them by:
• Giving them your best every day. It’s about them, not you
• Being present. Giving them your full attention and show them you honestly care about them
• Respecting their feelings, even if they are not your own
• Respecting their opinions, even if you don’t agree with them
• Focusing on their needs, not yours
• Acting in their best interest
• Exceeding their expectations
• Telling them how much you appreciate them
• Thanking them for being your customer, employee, or vendor
It has to start with you. You can’t just talk about honoring people; you have to lead by example. When you do this consistently over time it’s easy for others to do the same. Think about the Golden Rule of business. All things being equal; people do business with and refer business to those they know, like and trust. Do the people you come into contact with every day know, like and trust you?
This week I was teaching the fourth session of the Go-Giver Success accelerator course where we talk about the Law of Influence. It says “Your influence is determined by how abundantly you place other people’s interest first.” It’s about changing your mindset from getting to giving. It’s about making other people’s interests your priority in order to create an army of walking personal ambassadors who not only trust you; they actively seek ways to help make you successful. Do this by seeking out ways to create a “win” for them. And – stop keeping score. When you are able to do this on a consistent basis you will truly honor those you know by making an impact on their lives.
Let people know its an honor to serve them.